|
.
-
Typists
-
Secretarial
-
Office Work
-
Clerical Workers
-
Transcription
Assembly Jobs
Telemarketers
Billing Clerks
Book Keeping
Email Reading
Computer Jobs
Web Designers
Tech Writers
Claims
Processors
Graphic Artists
Order Processing
Administrative
Database Mgmt.
Advertising
DT Publishers
Reviewers
Survey
Associates
Auto Appraisers
Editors
Sales
Architects
Engineers
Marketing
Art Designers
Field Engineers
Reporters
Artists
Financial
Analysts
Shoppers
Calligraphers
System Admin.
Market Research
Cartoonists
Illustrators
System Analysis
Claims Process
GUI Designer
Artists
System Engineers
Human Resources
Tech Trainers
Collections
Agents
Illustrators
Programmers
Internet
Research
Copy Editors
Photographers
Customer Support
Poets
Translators
Data Processing
Typesetters
Data Entry
Project Mgr.'s
Database Admin.
Proofreaders
Database
Analysts
Publishers
Word Processing
Database Design
Recruiters
Writers
.
. . and many more!
|
|
| |
| |
| |
| |
|
|
|
|
|
Samantha Johnson
1675 Division Ave.
Clearwater, FL 33713
(813) 555-2121
e-mail: someone@aol.com
OBJECTIVE
To obtain a work at home position with a professional organization where I can be
creative and utilize my skills as a technical writer.
PROFILE
- Technical writing (end user manuals, installation/maintenance/repair manuals,
courseware, MS Windows help screens)
- Course development and instruction
- Desktop publishing skills (design/typesetting/illustration), and marketing experience
- Organized, self starter, detail oriented, with excellent communication abilities
- Supervisory background
- Operation, repair, and training of PC, and Macintosh computer systems
- Knowledgeable in wide variety of software applications: Adobe PageMaker, Macromedia
Freehand, Adobe PhotoShop, MS Word, HTML authoring tools, RoboHelp, dBase, EXCEL, various
Internet apps, etc.
EXPERIENCE
1991 - Present COMPANY 1 INC., Homestead, Florida
Widget manufacturer & telecommunications
| Technical Writer |
- Create end user manuals and MS Windows help screens detailing the
installation/maintenance of hardware and software applications designed for Company 1
products.
- Develop procedures and standards for creating technical product bulletins and
installation/maintenance manuals.
- Interface with all departments to acquire needed information for documentation.
- Assist company personnel with learning productive techniques for using computer software
and hardware.
|
1979-1990 COMPANY 2, INC, Hauppauge, New York
International electronics communication company
| Senior Technical Instructor (5/87-5/90) |
- Developed and presented technical courses designed to train field engineers on
procedures for installing/maintaining computer hardware and software specific to
Information Services, Inc.
- Instructed field engineers on troubleshooting techniques for the repair and maintenance
of computer hardware and software.
- Instructed on the use of test equipment: data analyzers, oscilloscopes, multi-meters, and
software diagnostic tools.
- Wrote technical manuals and handbooks detailing installation and repair procedures.
- Designed and presented courses for technical staff, non-technical staff, sales, and
management users.
- Provided evaluation reports and testing of trainees to determine competency level.
- Traveled Europe and U.S. to assemble course development information.
| Accomplishments |
- Promoted to Senior Technical Instructor position.
- Initiated and completed a plan to design and develop all documentation given to
trainees.
|
|
| Repair Line Supervisor (12/83-5/87) |
- Appointed to reorganize and supervise the daily operation of the repair department.
- Implemented necessary changes for increased productivity.
- Hired, trained, and evaluated repair personnel.
- Maintained repair parts inventory.
- Provided management with status and productivity reports.
| Accomplishments |
- Promoted to Technical Instructor position.
- Decreased turnaround time of incoming equipment from two weeks to two days.
- Initiated new inventory control program. Program was accepted for use in other
departments.
- Increased productivity by 40% within 2 months.
|
|
| Senior Repair Technician (12/79-5/83) |
- Repaired computer systems and peripherals to board and component level by locating
defective parts and replacing them.
| Accomplishments |
- Promoted to Supervisor.
- Increased productivity level of the department by introducing new testing and
troubleshooting methods.
- Promoted from entry-level Technician to Senior Technician.
|
|
EDUCATION
AS - Electronic Engineering
State University of New York
Minor in Psychology
Certificate in Digital Computer Technology
Computer Technical School, 1979
|
|
|
|
